There are a number of ways to touch base with the hosting company whose services you’re using, but the one that you will always find irrespective of which company you opt for is a ticketing system. It is the easiest channel of correspondence for several reasons. If no client service team representative is free at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will always be received. In addition, you can copy ‘n’ paste extensive pieces of information without having to worry about printing errors, and if a certain issue needs more time to be solved or a number of responses need to be exchanged, all the info will be in the same location, so each party can always see the comments written by the other one. The downside of using tickets to touch base with your web hosting provider is that they are often separate from the web hosting platform, which implies that if you have to supply info or to follow guidelines, you’ll need to use no less than two different interfaces and this number could rise if you would like to manage multiple domains. Besides, many hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time while awaiting a response.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from our company, you’ll never need to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can quickly access any support ticket whilst you’re browsing through your website files or changing different account settings. The ticketing system is being monitored 24x7x365 by our help desk staff members and the ticket response time is maximum one hour, but it rarely takes more than twenty minutes to obtain support. In stark contrast with some web hosting companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you want and ask for information relating to any technical or billing problem. Furthermore, you can read a variety of informative articles, which will help you deal with the most commonly met complications yourself.